The Sterling Link proudly stands behind the quality of our sterling silver and handcrafted jewelry. If you are not completely satisfied with your order, you may return the item(s) within fourteen (14) days of receipt in the original and unused condition for a full refund less the cost of shipping & handling. Please include a copy of your invoice with your return. All requests for a refund require a return authorization number; please email The Sterling Link at firstname.lastname@example.org for a return authorization number.
Please note that shipping and handling charges are non-refundable. Custom designed jewelry and engraved orders are non-refundable. Please make sure that all returns are packaged in the proper material. We recommend using the original packaging, a padded envelope or a small box with insulating foam. We will not issue a refund, exchange, or a merchandise credit for any items that are damaged in the mail, therefore we recommend insuring your package.
Additional non-returnable items:
Warranty on Handcrafted Jewelry
The Sterling Link stands behind the quality and craftsmanship of all its handcrafted jewelry. We offer a 30 day warranty for all handcrafted jewelry. This covers any flaws, defects or damage not due to normal usage. If your jewelry is in need of repair within the warranty period, please contact The Sterling Link at email@example.com to obtain a repair authorization number. Please include your invoice number.
Please allow 7 days for engraving jewelry and gift items. All engraved orders are non-refundable and cannot be exchanged. Please inspect your engraved item once received; if it is incorrectly engraved (different from what you have specified in your order) you have five (5) business days to email firstname.lastname@example.org for a return authorization. Once received, a new item will be engraved based on the original order specifications and shipped back to you within 5-10 business days. You will be notified via email if there is a delay in shipping the newly engraved item to you.
All items should be returned to the following address:
The Sterling Link
PO Box 941792
Houston, TX 77094-8792
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The Sterling Link is not responsible for returned items that are lost or damaged during the shipping process so you should consider using a trackable shipping service and/or purchasing shipping insurance. We do not guarantee that we will receive your returned item.